{"id":11,"date":"2025-03-18T13:33:44","date_gmt":"2025-03-18T17:33:44","guid":{"rendered":"https:\/\/twelchenterprises.net\/egelhoff\/?page_id=11"},"modified":"2025-03-24T08:48:07","modified_gmt":"2025-03-24T12:48:07","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/twelchenterprises.net\/egelhoff\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<h1 data-start=\"69\" data-end=\"99\"><strong data-start=\"71\" data-end=\"97\">Return &amp; Refund Policy<\/strong><\/h1>\r\n<p class=\"wp-block-paragraph\" data-start=\"100\" data-end=\"136\"><strong data-start=\"100\" data-end=\"134\">Effective Date: March 18, 2025<\/strong><\/p>\r\n<p data-start=\"138\" data-end=\"335\">At <strong data-start=\"141\" data-end=\"160\">Egelhoff Sports<\/strong>, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines our return and refund process.<\/p>\r\n<h2 data-start=\"337\" data-end=\"367\"><strong data-start=\"340\" data-end=\"365\">1. Return Eligibility<\/strong><\/h2>\r\n<p data-start=\"369\" data-end=\"414\">To be eligible for a return, the item must:<\/p>\r\n<ul data-start=\"416\" data-end=\"608\">\r\n<li data-start=\"416\" data-end=\"485\">Be <strong data-start=\"421\" data-end=\"431\">unused<\/strong> and in the <strong data-start=\"443\" data-end=\"461\">same condition<\/strong> that you received it.<\/li>\r\n<li data-start=\"486\" data-end=\"546\">Be in the <strong data-start=\"498\" data-end=\"520\">original packaging<\/strong> with all tags attached.<\/li>\r\n<li data-start=\"547\" data-end=\"608\">Be returned <strong data-start=\"561\" data-end=\"579\">within 30 days<\/strong> from the date of purchase.<\/li>\r\n<\/ul>\r\n<h3 data-start=\"610\" data-end=\"640\"><strong data-start=\"614\" data-end=\"638\">Non-Returnable Items<\/strong><\/h3>\r\n<p data-start=\"641\" data-end=\"686\">The following items <strong data-start=\"661\" data-end=\"671\">cannot<\/strong> be returned:<\/p>\r\n<ul data-start=\"688\" data-end=\"925\">\r\n<li data-start=\"688\" data-end=\"790\"><strong data-start=\"690\" data-end=\"722\">Custom or personalized items<\/strong> (e.g., custom apparel, letterman jackets with custom embroidery).<\/li>\r\n<li data-start=\"791\" data-end=\"831\"><strong data-start=\"793\" data-end=\"828\">Gift cards and digital products<\/strong>.<\/li>\r\n<li data-start=\"832\" data-end=\"870\"><strong data-start=\"834\" data-end=\"867\">Final sale or clearance items<\/strong>.<\/li>\r\n<li data-start=\"871\" data-end=\"925\"><strong data-start=\"873\" data-end=\"922\">Items that have been used, washed, or altered<\/strong>.<\/li>\r\n<\/ul>\r\n<h2 data-start=\"927\" data-end=\"963\"><strong data-start=\"930\" data-end=\"961\">2. How to Initiate a Return<\/strong><\/h2>\r\n<p data-start=\"965\" data-end=\"987\">To request a return:<\/p>\r\n<ol data-start=\"989\" data-end=\"1344\">\r\n<li data-start=\"989\" data-end=\"1099\"><strong data-start=\"992\" data-end=\"1006\">Contact Us<\/strong> \u2013 Email us at <strong data-start=\"1021\" data-end=\"1047\">[insert contact email]<\/strong> with your order number and reason for the return.<\/li>\r\n<li data-start=\"1100\" data-end=\"1242\"><strong data-start=\"1103\" data-end=\"1128\">Receive Authorization<\/strong> \u2013 We will review your request and provide return instructions, including a return shipping label if applicable.<\/li>\r\n<li data-start=\"1243\" data-end=\"1344\"><strong data-start=\"1246\" data-end=\"1264\">Ship Your Item<\/strong> \u2013 Package the item securely and send it back using the provided instructions.<\/li>\r\n<\/ol>\r\n<h2 data-start=\"1346\" data-end=\"1365\"><strong data-start=\"1349\" data-end=\"1363\">3. Refunds<\/strong><\/h2>\r\n<p data-start=\"1367\" data-end=\"1482\">Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.<\/p>\r\n<ul data-start=\"1484\" data-end=\"1772\">\r\n<li data-start=\"1484\" data-end=\"1586\"><strong data-start=\"1486\" data-end=\"1506\">Approved refunds<\/strong> will be processed within <strong data-start=\"1532\" data-end=\"1551\">7 business days<\/strong> to your original payment method.<\/li>\r\n<li data-start=\"1587\" data-end=\"1703\"><strong data-start=\"1589\" data-end=\"1607\">Shipping costs<\/strong> are non-refundable unless the return is due to our error (e.g., incorrect or defective item).<\/li>\r\n<li data-start=\"1704\" data-end=\"1772\"><strong data-start=\"1706\" data-end=\"1721\">If rejected<\/strong>, we will return the item to you at your expense.<\/li>\r\n<\/ul>\r\n<h3 data-start=\"1774\" data-end=\"1799\"><strong data-start=\"1778\" data-end=\"1797\">Partial Refunds<\/strong><\/h3>\r\n<p data-start=\"1800\" data-end=\"1850\">A <strong data-start=\"1802\" data-end=\"1820\">partial refund<\/strong> may be granted if the item:<\/p>\r\n<ul data-start=\"1852\" data-end=\"1954\">\r\n<li data-start=\"1852\" data-end=\"1902\">Shows signs of use or damage not caused by us.<\/li>\r\n<li data-start=\"1903\" data-end=\"1954\">Is missing parts that were originally included.<\/li>\r\n<\/ul>\r\n<h2 data-start=\"1956\" data-end=\"1977\"><strong data-start=\"1959\" data-end=\"1975\">4. Exchanges<\/strong><\/h2>\r\n<p data-start=\"1979\" data-end=\"2144\">We only replace items <strong data-start=\"2001\" data-end=\"2037\">if they are defective or damaged<\/strong> upon arrival. If you need an exchange, email us at <strong data-start=\"2089\" data-end=\"2115\">[insert contact email]<\/strong> with a photo of the issue.<\/p>\r\n<h2 data-start=\"2146\" data-end=\"2179\"><strong data-start=\"2149\" data-end=\"2177\">5. Return Shipping Costs<\/strong><\/h2>\r\n<ul data-start=\"2181\" data-end=\"2400\">\r\n<li data-start=\"2181\" data-end=\"2272\"><strong data-start=\"2183\" data-end=\"2213\">Customer-Initiated Returns<\/strong> \u2013 The customer is responsible for return shipping costs.<\/li>\r\n<li data-start=\"2273\" data-end=\"2400\"><strong data-start=\"2275\" data-end=\"2301\">Egelhoff Sports Errors<\/strong> \u2013 If you received the wrong item or a defective product, we will cover the return shipping cost.<\/li>\r\n<\/ul>\r\n<h2 data-start=\"2402\" data-end=\"2437\"><strong data-start=\"2405\" data-end=\"2435\">6. Late or Missing Refunds<\/strong><\/h2>\r\n<p data-start=\"2439\" data-end=\"2478\">If you haven\u2019t received a refund yet:<\/p>\r\n<ul data-start=\"2480\" data-end=\"2789\">\r\n<li data-start=\"2480\" data-end=\"2563\"><strong data-start=\"2482\" data-end=\"2509\">Check your bank account<\/strong> \u2013 Refunds may take several business days to appear.<\/li>\r\n<li data-start=\"2564\" data-end=\"2649\"><strong data-start=\"2566\" data-end=\"2602\">Contact your credit card company<\/strong> \u2013 Some banks take longer to process refunds.<\/li>\r\n<li data-start=\"2650\" data-end=\"2789\"><strong data-start=\"2652\" data-end=\"2671\">Reach out to us<\/strong> \u2013 If more than 10 business days have passed since your refund was approved, email us at <strong data-start=\"2760\" data-end=\"2786\">[insert contact email]<\/strong>.<\/li>\r\n<\/ul>\r\n<h2 data-start=\"2791\" data-end=\"2835\"><strong data-start=\"2794\" data-end=\"2833\">7. Policy Compliance with Ohio Laws<\/strong><\/h2>\r\n<p data-start=\"2837\" data-end=\"3001\">This policy is in accordance with <strong data-start=\"2871\" data-end=\"2936\">Ohio Revised Code Section 1345 \u2013 Consumer Sales Practices Act<\/strong>, which governs refund and return rights for customers in Ohio.<\/p>\r\n<h2 data-start=\"3003\" data-end=\"3025\"><strong data-start=\"3006\" data-end=\"3023\">8. Contact Us<\/strong><\/h2>\r\n<p data-start=\"3027\" data-end=\"3107\">If you have any questions about our Return &amp; Refund Policy, please contact us:<\/p>\r\n<p data-start=\"3109\" data-end=\"3314\"><strong data-start=\"3990\" data-end=\"4009\">Egelhoff Sports<\/strong><br data-start=\"4009\" data-end=\"4012\" \/><strong data-start=\"4012\" data-end=\"4024\">Website:<\/strong> <a href=\"https:\/\/egelhoffsports.com\/\" target=\"_new\" rel=\"noopener\" data-start=\"4025\" data-end=\"4081\">https:\/\/egelhoffsports.com<\/a><br data-start=\"4081\" data-end=\"4084\" \/><strong data-start=\"4084\" data-end=\"4094\">Email:<\/strong> egelhoffsports@sbcglobal.net<br data-start=\"4117\" data-end=\"4120\" \/><strong data-start=\"4120\" data-end=\"4130\">Phone:<\/strong> (614) 436-5700<br data-start=\"4152\" data-end=\"4155\" \/><strong data-start=\"4155\" data-end=\"4167\">Address:<\/strong> 50 Dillmont Drive Columbus, Ohio\u00a0 43235<\/p>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Effective Date: March 18, 2025 At Egelhoff Sports, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines our return and refund process. 1. Return Eligibility To be eligible for a return, the item must: Be unused and [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/twelchenterprises.net\/egelhoff\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twelchenterprises.net\/egelhoff\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/twelchenterprises.net\/egelhoff\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/twelchenterprises.net\/egelhoff\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/twelchenterprises.net\/egelhoff\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/twelchenterprises.net\/egelhoff\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":304,"href":"https:\/\/twelchenterprises.net\/egelhoff\/wp-json\/wp\/v2\/pages\/11\/revisions\/304"}],"wp:attachment":[{"href":"https:\/\/twelchenterprises.net\/egelhoff\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}